On behalf of Titan IBC we would like to thank you for your recent purchase. In the unlikely event that you experience any problems with one of our products, please refer to the following information which outlines Titan IBC’s Return Policy.
To obtain a Return Goods Authorization (RGA) number, please contact our Customer Service Team at 888-786-8588 or by email at Brittany@TitanIBC.com.
Please include the following:
The RGA number provided must be included on all return shipments and must be marked on all packages. RGA’s expire after 90 days of issuance so please return promptly.
Items returned without proper authorization will, at the sole option of Titan IBC, be refused or returned to the customer freight collect, or scrapped immediately with no issuance of credit. Unauthorized merchandise included in a return will not be credited.
A. If you need to Return Item(s)
B. If you need to Exchange Item(s)
C. If you receive the wrong item(s)
If the return is necessary through any fault of Titan IBC, and authorization is granted f or the return, Titan IBC will provide full credit, including all outbound and inbound shipping charges if returned per the instructions supplied with the RGA.
Once your item(s) are received back at Titan IBC, our Quality Department will review and inspect per the above conditions. Once approved, if a credit is due Titan IBC will process accordingly and deduct any shipping costs or restocking fee(s) that may apply.
We will initiate a credit towards your original method of payment. If you have credit terms with Titan IBC the credit will be applied to the original invoice for the items returned. If this invoice is no longer open then the credit will remain open on your account pending authorization by you to either apply to another open invoice or you may request a check be issued for the credit. If you want Titan IBC to issue you a check please let our Customer Service team know so we may communicate accordingly with our Finance Team.
If you have any questions on our Return Policy or to check the status of your return, please contact Customer Service at Brittany@TitanIBC.com or call 888-786-8588.